", You've created a strong foundational answer - this is a good start! This is where the STAR framework will come in very handy. Most of the CBSA's role-play questions will focus on your interpersonal skills and conflict management skills. CBSA states all employees should 'ensure that allegations or evidence of misconduct or wrongdoing is reported immediately. Lastly, it will test your ability to identify your trainee's needs, from their need to feel heard, validated, empathized with, and will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. Today, I can attend this interview with CBSA knowing full well that I earned this interview through hard work and acts of total integrity. This way, you will showcase your honestly, your ability to recognize your mistake, and the willingness to correct the same all in one stroke. It will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person, which is the big challenge here. Competition for agency positions is stiff, and the interviewer needs to ensure you'll be dedicated to their mission, committed, and prepared to dedicate yourself to a long-term career with CBSA. Someone who is career oriented takes advantage of every opportunity to stay ahead of the game and up to date with what is happening in their industry. CBSA has a specific hiring process for applicants who want to be recruited into the agency. This includes you. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Talk about what integrity means to you and how you have exercised integrity in your work and personal life. You will also be scored on how well you interact with the actors, especially on the level of the respect and sensitivity you exhibit concerning race and diversity. What action would you take? "My airport experience is valuable, especially as a screening officer. I'd love to see more compelling detail around how the CBSA will benefit specifically by hiring you. Our interview questions and answers do not represent any organization, school, or company on our site. There are too many variables to draw that conclusion. Your aim is to convey an understanding of what it takes to perform well in your role and the environment. When you have your pre-employment physical, the doctor typically takes a brief medical history, conducts a basic physical exam, measures blood pressure, conducts lab work, possibly a drug test and sends you on your way. You will also be scored on how well you interact with the actor, especially on the level of the respect and sensitivity you exhibit concerning race and diversity. Discuss your ability to adapt your communication style to others. You describe your calm personality while also supporting your reply with an example from your role as a screening officer. For instance, you could tell a brief story of a time when you took the lead on the job, even when it was not an expectation of your role. Only when every member of the team has a clear view of what the big-picture looks like can you fully collaborate on the team effort. (ACTION) When I witnessed this particular situation, I(discuss the actions you took in this situation). Show the hiring authorities that you have a firm understanding of all expectations placed on you from an ethical standpoint, should you be hired. Make sure your communication skills are really showcased here. We play an important part because we admit people into the country, so it's our responsibility to properly screen them. But by fact gathering, exercising good judgement, and making every effort to support your team, you've put your all in, and that is all you can be expected to do in such a situation. Also, CBSA reassesses your language skills every five years. The last step is to support your leadership, whether they take your advice or not. Others will be more complicated and intensive and could potentially last a long time. These types of interviews are intimidating at best but also c. As a trainee your annual salary will be $64,234 to $71,525 (FB-02). They are curious to see whether you truly explore every avenue when dealing with a challenging person. Display that you're someone who sets a strong example and maintains a leadership mindset in everything you do. Canada Border Services Agency puts integrity and character first when making hiring decisions. Was the message you meant to send truly received, or was it lost in translation? This concern is accentuated in high-pressure environments, such as customs and border protection. A Situational question is posed in the future tense, to see how you would respond to a hypothetical situation you may not have encountered yet. I also have a keen interest in law enforcement, so it is something I will enjoy doing.". Don't just read through the materials they provide you and assume you are ready. "For my post-secondary education, I took police foundations. It's CBSA's job to protect the border whether it's land, sea, or air.". Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. They'll test your flexibility as well, for often in such situation things don't go according to plan. This course touched on many subjects, such as interviews and investigation, psychology, criminology, and diversity issues. Keeping the big picture in mind, you have to look at the facts presented with this hypothetical situation. Perhaps you didn't make enough eye contact, or maybe you couldn't think . "Yes, I'm in great physical shape, and I work out regularly. Before that he failed his RCMP application. That is what I aspire to be should I be given an opportunity with the CBSA". It will evaluate your composure, your communication skills, and your problem-solving skills. I think its going to be about my removal from Canada but am scared that I will be detained and deported upon showing up for this interview. Go into a private space with a mirror, look yourself in the eye, and say some self-affirmations to yourself. Dates shown above are approximate. The CBSA states, 'Values cannot be considered in isolation from each other, as they often overlap. You can find the guide here: https://www.mockquestions.com/articles/How to Answer: Why Should We Hire You?/. The distinction is that behavioral questions focus on how you handled yourself in the past, and your previous behavior is used as a predictor of how you'll perform in the future. Do some fast physical exercises. A role play interview questions involves a participative scenario where your skills and responses are tested in the present, in real time. Nice start! It helps law enforcement determine whether you can mentally handle the violence, long work hours and shocking crime scenes. You didn't make it about THEM. This is especially important when immersed in scenarios surrounding linguistic diversity. Walk them through your approach and steps for managing a new project and how you would direct your team. This answer is good! I also know other languages that might help since Canada is a multicultural country. It will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. Your answer is very confident! Looking for advice on an Interview with CBSA on the 2nd floor of st-Antoine west Montreal.Quebec H3C1B2. What happens during an interview role play? CBSA Interview Questions. Emotional maturity, self-growth, conscientiousness, and integrity are some of the driving components they're keeping an eye out for. In those cases, you'll more likely be tested with only one scenario. It will test how consistent you are in your responses, your approach, and your overall handling of the situation.It will probably evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. These are good examples of integrity, and it's wonderful that you can observe this behavior and have the mindset to report it, so the dishonesty does not spread. Assure the interviewer that you are prepared to comply with all medical testing associated with your specific role. CBSA was written by Kevin Downey and updated on July 31st, 2022. Take full advantage of any time they give you. Or Call Us: 1- (888)-509-1987. Don't try to navigate this question without a thorough understanding of its nature. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. It will probably evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. It's important to keep a level head in this job and explain my duties to members of the public.". However, if you want consideration for bilingual opportunities, these positions require a working knowledge of Canada's official languages. It's apparent that you have observed CBSA officers' work, and you sound confident in your ability to jump into the role and see long-term success. A fellow team member's work is not meeting expectations. The only way to respond to this question is by evaluating the facts. ", "n a democratic country like Canada, people of all races, religions, sexual orientations, and genders should be treated equally, and that's how I plan to support those efforts, never being biased in my decision-making and treating everyone with fairness.". The diversity of our people and the ideas they generate are the source of our innovation.' ", "i always maintain my cool even in the most heated of situations. Offer how this would personally impact you, that of learning your work quality did not meet your expectations. Take time to review and learn all such relevant information on their website. Interview process at CBSA Overall experience Poor Excellent Easy Difficult Interview process length More than one month 38% About a week 31% About two weeks 23% About a month 8% About a day or two 0% Most reported steps On-site interview 82% Phone call/screening 55% Written test 36% Background check 36% Problem solving exercises 18% Discuss your positive characteristics and the way in which you ensure everyone is heard and respected in the workplace. It seems you have a lot of natural leadership tendencies, which is terrific! Then failed final stage of Sheriffs. Officer trainee entrance exam (OTEE) 2. Psychological assessment7. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. 9. "As a CBSAofficer I'm held to a higher degree of professionalism, and I will respond in a professional way. Situational questions pose hypothetical situations you may face in the future, with a 'what would you do' response. These medical requirements are in place to protect the candidate and everyone they'd serve in this position. Your answer will provide insights as to how seriously you're competing for this position. Practice those positions. ", Written by Rachelle Enns on March 28th, 2020, "think everyone should act with integrity even when no one is looking. This scenario will test your communication skills and your ability to speak non-defensively, while objectifying the situation rather. It also serves to clue them into how developed your leaderships skills are. Either way, ask as many clarifying questions as you can to ensure you are in full understanding of the expectations. My interview invite clearly stated that a valid Canadian citizenship document (Canadian birth certificate or Canadian passport) is required. My desire to work in a security and enforcement environment and that motivated me to make the right changes and commitments in my life. The U.S. Customs and Border Protection (CBP) and the Canada Border Services Agency (CBSA) have been able to accelerate approval for over 80 per cent of renewing applicants, while also extending . It's our responsibility to uphold the integrity and vows of the CBSA. Our date tracking prior to 2019 was not accurately kept. I was determined to start my career off on the right foot, which is through complete honesty. "I will adapt to it both on and off the job. These scenarios falls into similar categories which make them relatable to the role. For instance, I traveled from Calgary to Toronto in Sept. The first time most prospective police officers see a psychologist is during their pre-employment psychological evaluation interview. So, without compromising your integrity, without compromising the respect you've earned from the rest of the team, nor betraying the trust of the coworker who confided in you, your approach should exhibit integrity, professionalism, and discretion. You must create your own answers, and be prepared for any interview question in any interview. I have never willingly associated with any criminal persons. They take on major tasks and are regarded as professionals which is something I aspire to. You are already skilled linguistically, and Urdu and Punjabi will be highly beneficial as a CBSA agent. Exhibit your ability to remain professional and composed, regardless of the situation. You want to support your management's ability to do their job while adhering to the standards and guidelines put out by HR whose conduct is often informed by their legal department. Take full advantage of any time they give you. How you answer this question will offer strong indicators of your sense of teamwork, your emotional intelligence and your sense of empathy. It takes a cool, level head to stay calm and resolve these problems.". Hence, these were not hard decisions to make.". Describe the ways in which you behave as a leader in your everyday life. Your idea of showing respect to others is exactly what the world needs :) Your plan to support the CBSA's efforts towards respect is straightforward and will be a strong example to others who observe you at work. Free updates for one year. Research their code of conduct in preparation for your CBSA interview. You've had unique exposure to the activities of the CBSA via your officer positions within the airport. This is especially important when immersed in scenarios surrounding linguistic diversity. Secret security clearanceUnderstanding that the CBSA interview process is lengthy, in-depth, and indeed stringent, it's up to you to show that you are the right person for the job. Not only is this considered disrespectful to the hiring authority, but it reflects the candidate's lack of integrity. I don't like to lie and backbite others, and I don't steal or put others down. I've provided a starter for you below. We accept responsibility for our actions in order to build and maintain a reputation of trustworthiness and accountability.' This will speak to your emotional intelligence and how in control of youyr emotions you are, and how consistent your behavior and stress responses are. Not only do they have a vested interest in determining how accurate your expectations are, but they also need to make sure you are made of the right stuff to handle the pressures associated with the job. How you answer this question serves to offer insights into your personality. We do this by creating interview questions that we think you might be asked. If you've never involved yourself with illegal substances, state that with conviction, and that any associated behavior is against your values, morals, and nature. This scenario will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. This is the primary reason not to get nervous. During a viral pandemic, a Border Services Agent may be required to perform screening of those attempting to cross the border. I enjoyed the environment and getting to interact with people from all over the world. The expectations are very similar to those required of members of the military and as such, I have been abiding by a similar code of conduct. One recommendation is to carve out more specific/measurable examples of your expertise, character, and dedication. If you can, amp yourself up physically, if you are of able body. Have a question or concern? May 16, 2019 #1 I got a call from cbsa officer and later mailed regarding at interview to discuss my study permit. It will test your problem-solving skills, and your ability to discern the facts surrounding this emotionally charged situation, your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. Good answer! This also will help in your diplomacy and negotiation in the situation. I checked with my school international advisor and it is real. It is essential to express that there are zero sticking points for you when it comes to upholding these ethical standards. Recently, I(set the stage for a story of a time when you witnessed a screening officer steal from a passenger). Offer an example of when you put this to the test. It will examine your decisiveness, your ability to deal with difficult situations, and your communication skills. Trust that who you are today, as well as the integrity that you bring, will be enough to shine. This scenario will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person. I will encourage this effort by wholeheartedly supporting my team members regardless of race, ethnicity, age, ability, language, gender, orientation, or religion. "No, I have never possessed or used drugs or alcohol. Similarly, we can expect to be treated in accordance with these values by our colleagues and management.' Answer dates might appear two to three weeks before they were published. It's important for an officer to be fit and in peak shape. As a leader, you are often required to make split decisions for the good of the team. The agency looks for candidates who embody these values in principle and conduct at all times. "I've read about the history of the CBSA. Walk the interviewer through your approach. Align CBSA's language to your own as much as possible. As a CBSA officer, there is zero-tolerance for such behavior because we are held to a higher standard. These individuals may not be the most effective communicators. I brought the error to the attention of my administrator, who then had the grade reversed. Situational questions pose hypothetical situations you may face in the future, with a 'what would you do' response. Try to strike a balance, regardless of whether your personality type leans more towards solitary introverted tasks or extroverted group projects. German-Egyptian scholar Hamed Abdel-Samad said in an interview that was posted to the Brother Rachid TV channel on YouTube on November 17, 2022 that Islam has been "distorted" from the beginning and that countries that implement shari'a law such as Afghanistan, ISIS, Iran, and the Boko Haram have failed to produce ideal societies. It can strengthen communication and create a support system, emotionally and professionally. Make sure to communicate your answer as clearly and concisely as possible. If you can't identify what sets you apart, ask others. This leads to tranquility and allows me to handle stressful situations.". So without the information needed to prioritize your projects, the only thing you have left is the projects themselves. However, someone who is frequently governed by their stress or allows their behavior to be dictated by their emotions. Research the role and get in character. Lastly, it will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. If you have any relevant examples to share where you've faced similar situations, not is the time to flout your prior experience. It will evaluate your ability to develop yourself, your skills, and whether you easily identify growth opportunities, are willing to step outside of your comfort zone, and are quick to hold yourself accountable for the actions you took, or the actions you promised to take, while staying true to your word and your integrity. If you can handle this situation on your own, then you should. The CBSA frequently uses customer service based scenarios for their role-playing. "My definition of integrity is to choose to do the right thing, even when nobody is looking. The AMAN IELTS App gives you fast, limitless access to all of the resources you need to study for your exam - anytime and wherever you choose. I'm not one to conform just because everyone else is.". As a screening officer, it is easy to steal items left by passengers, and if you're smart you can get away with it. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. Most job seekers think the interview is all about themselves. It evaluates your level of integrity and your problem-solving skills, your communication skills. Your answer should provide them insights into your approach to team building, project management, your interpersonal skills, and your self growth and development. They will evaluate your choice of words, your body language, and any tells which might reveal your level of commitment. Rather, seize this opportunity. Therefore, try to decompress and find your confidence before the interview. 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