Google Analytics help TLScontact to understand how visitors engage with their sites or apps. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. For the best experience on our site, be sure to turn on Javascript in your browser. The services subject to the present terms of service are provided by TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (TLScontact). The purchase shall not be deemed final until TLScontact has sent the Customer email confirmation of receipt of the order and has received full payment of the fee for the Service, where such payment is required. We work with third-party product providers to provide you the best customer experience. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. 11. Further legal action against you; Keeping you in control 2.2. _gid Google Analytics Used to distinguish users 24 hours In case you havent activated your account, thank you for clicking on the link sent to your mailbox. Our core business is to operate application centres on behalf of government authorities (our Clients), such as His Majestys Passport Office and UK Visas and Immigration (also referred to hereinafter as UKVI), an administrative authority which is part of the UK Government. We reserve the right to amend this Cookies Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use cookies. Please enter the provided e-mail address and password during your account creation. Restrict the right, in some cases, to restrict processing of your personal data. 3.2 Price of the service fee of HMPO/UKVI HOW IS YOUR PERSONAL DATA USED? We do not exclude or limit in any way our liability to you where it would be unlawful to do so. For personal data concerning your related services (TLScontact acting as a data processor) We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; 3. For more information about potential use of profiling by the Client, please contact His Majestys Passport Office/UKVI. Rectify the right to inaccurate data rectified. Third parties place the following cookie on TLScontact websites. Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. You will be able to unsubscribe at any time. TLScontact reserves the right to cancel or refuse any Service order in the event of a pending dispute with the Customer regarding the payment of a previous order. There are other terms that may apply to you We will try to give you reasonable notice of any major changes. 1.4. TLScontact companies Our Security Notice, which sets out information about security rules to be followed at our Application Centre; Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. You should use your own virus protection software. Name Purpose Description Storage Period If you use our site for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will only disclose personal data that is necessary to deliver the service. TLScontact accepts no liability as to the collection and/or testing of your DNA sample and/or as to the test results, any such Service is performed by an HMPO chosen and accredited laboratory. You can decline the use of cookies on our Website directly or you can withdraw consent at any time by changing the using browser settings, or cookie settings. Minors who are using any interactive service should be made aware of the potential risks to them. Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. You may cancel your registration at any time by informing us in writing to the contact details provided in these terms and conditions. All fields are required. 6.2.1 Any and all request for refund of Services sold online by TLScontact, excluding any and all service fees paid by the Customer to HMPO or UKVI, must be received by TLScontact at least five (5) working days before the scheduled appointment otherwise, you will not be entitled to receive any refund. We will only use your personal information as set out in our Privacy Notice. Be defamatory of any person; Thank you for your understanding and cooperation. Other Third parties Feedback and complaints may be submitted using the below form. Log in to your TLScontact Account. If you already have an account, please login here. Separate guidance is available for travellers entering Wales, Scotland and Northern Ireland. We have no control over the contents of those sites or resources. You can also exercise theses rights by contacting His Majestys Passport Office/UKVI when such rights relate to your application/service. Please provide a valid email address in order to receive the confirmation mail from us. You will remain liable to pay all Service fees charged by your payment card issuer. Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. We may share personal data with third parties to comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence. 2019 - 2023 TLScontact. TLScontact provides only the amenity where HMPO accredited laboratory personnel collects the DNA sample for testing purposes to the accredited laboratory. Contact Us - TLScontact www.tlscontact.com VISA APPLICATION QUERIES. We will share personal data with third parties: By credit/debit card; Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre The Customer has a cooling off period of 14 days, starting on the day following the day the service is subscribed to on line, to exercise his or her right of cooling off vis--vis TLScontact and to cancel the order, without having to justify such cancellation or pay any penalties. We will never sell your personal data or use it in any way without your direct knowledge. Welcome to TLScontact UK in Nigeria. How we may use your personal information The purpose of this privacy notice (hereinafter the Privacy Notice) is to explain how and why we use your personal data to ensure you remain informed and in control of your information. Immediate, temporary or permanent removal of any Contribution uploaded by you to our site; TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. Be accurate (where it states facts); 2.1. Withdraw you may withdraw your consent, at any time, for the processing of your personal data for which you have provided consent by following the Subject Access request described in this Notice. We recommend that you print a copy of these terms for future reference. Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural persons performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. Prepare your supporting documents When applying for a related service, your personal data will be sent to our Client and that acts as the data controller. We do not represent that content available on or through our site is appropriate for use or available in other locations. We are not responsible for the content or functionality of any of those external websites. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You and we both agree that the competent courts of Nigeria will have exclusive jurisdiction. Please do not attend our centre until you have been invited to do so. Cookie settings in Firefox 2. Governing law 2.6. JavaScript seems to be disabled in your browser. Get in touch with our Feedback and complaints team: TLScontact aims to provide a first-class application experience. You also have the right to complain to a supervisory authority in your country or UK. 6.1.1 The Customer is expressly advised that the right of cancelation towards TLScontact exists only for orders of Services placed exclusively via the Website. Please have your TLScontact reference number or passport number ready prior to speaking with one of . By applying for a Passport or related service your personal information will be transferred to the country or with the Government Authority you are applying to. Address: 2.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? 12.2 You must ensure that the details provided by you on registration or at any time are correct and complete and inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively. in particular, we will not be liable for: Part of this is making sure you understand your rights, which are as follows: You can contact us on the following number: +23417002040. 5. For example, Google Analytics is used to identify your visit to the site. If you purchase services from our site, our Terms of Service apply to the sales. Welcome to TLScontact UK in Nigeria. We will try to give you reasonable notice of any suspension or withdrawal. USE OF COOKIES We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. 7. Our Privacy Notice; All such rights are reserved. Please note that withdrawing your consent or failing to provide personal data described in this Privacy notice will impact and may s the processing of any services that you requested or are currently enrolled in. Subject to a reasonable efforts obligation, TLScontact undertakes to do its utmost to provide the Services to the Customer depending on the applicable appointment date. When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay. By any other means of payment accepted by TLScontact after these Terms of Service have come into force. The aforementioned Data Controllers (our Clients) may, however, use profiling. 12. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. TLScontact accepts no liability for any delay in the provision of the Service caused by an event which is beyond the control of TLScontact. 22. Welcome to the centre of Lagos Victoria Island Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. Our website is no different from other websites and uses cookies to function properly and make your browsing experience easier. Registration onthis site will allow you to book an appointment and check the status of your application step by step. This amount has been decided in agreement with the General Consulate of Italy in Nigeria and corresponds to the different services provided by the TLScontact centre (i.e. Where we process your personal data to provide you with the services requested, to deal with your enquiries and claims relating to such services, to handle your payments, etc., the legal basis of the processing is the performance of the agreement between us and you; By using our site, you confirm that you accept these terms of use and that you agree to comply with them. TLScontact use the following cookies on the websites. We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. Will never be used for any marketing purpose by the third party. Such confirmation implies acceptance of all of these Terms of Service and constitutes proof of a sale contract. Our Cookie Policy, which sets out information about the cookies on our site; For further information on payment terms, please leave a message on the Contact us page of the Website. 7.3 TLScontact accepts no liability if any information provided by the Customer is inaccurate or if the documents provided by the Customer in support of the application are insufficient. You can turn off cookies for our website through the settings page on your browser. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. 20. A Contribution must: Be obscene, offensive, hateful or inflammatory; The Customer is required to read and understand these terms and conditions before placing an order for the Service. The Customer represents and warrants that he or she has the requisite capacity to contract and to acquire any and all of the Services offered by TLScontact. For the best experience on our site, be sure to turn on Javascript in your browser. Be genuinely held (where it states opinions); For more information, click here. Learn more about us Our government clients Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Loss of business opportunity, goodwill or reputation; 8. Enable you to track the progress of your application/service; TLScontact is a registered trademark. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. This is a site operated by TLS Contact Processing Services Limited (We), with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732. Complete your application form No liability for damages You may use our site only for lawful purposes. Validate who you say you are; All reproduction of this content in whole or in part is strictly forbidden and is liable to constitute an act of infringement. This should be the same Visa Application Centre as your appointment.Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. A cookie is a small file downloaded on to and/or read by a device (for instance a computer or smartphone) when a user accesses a website. This step is mandatory in order to be able to register to your account. We may suspend or withdraw our site We review our retention periods for personal data on a regular basis. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. We may use your personal data to: HOW IS YOUR PERSONAL DATA USED? If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection by using our Binding Corporate rules or by entering into Standard Contractual Clauses approved by the European Commission with the data importers. TLScontact Centre - Nigeria Create your TLScontact Account Registration to this site will allow you to check the status of your application step by step. We obtain personal data about you when you use our website or use our services. The Customer can verify the details of the order and the total price and correct any errors before confirming acceptance of the Terms of Service. We do not guarantee that our site will be secure or free from bugs or viruses. 13. Information communicated via the Website is processed in accordance with legal requirements regarding personal data protection and the information system used ensures optimal protection of this data. Interactive services Changes to this Cookies Policy To know which days and times our centre is open, please check our Address page. _ga Google Analytics Used to distinguish users 2 years Promote sexually explicit material; This helps us to improve the way our websites work, for example, by ensuring that you can find what you are looking for easily, or that our websites remain up and running. Cookie settings in Chrome Is stored for only as long as required to process service; TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. The processing times for any of your applications or of the DNA sample are estimates only. Book an appointment for you to one of our TLScontact application centre; Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service. Welcome to the centre of Abuja Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. This amount has been decided in agreement with the Consular Authority and corresponds to the different services provided by TLScontact Visa Centre: Appointment bookings; Welcome; Visa application reception; Information collection; Data processing; The content on our site is provided for general information only. You may not use our site: Where the processing is necessary for compliance with a legal obligation to which we are subject, the data processing is based on such legal obligation. Prepare your supporting documents If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection. email@mailexample.com Please provide a valid email address in order to receive the confirmation mail from us. We are not responsible for events outside our control. We will always verify and validate any individuals claiming to be your representative before accepting any information about you. Content standards and registration All e-mails from the system will be sent to this address. Will be kept secure and confidential; Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. Any equipment or network on which our site is stored; We may make changes to these terms All e-mails from the system will be sent to this address. Your personal data (i.e. For example cookies can help the website remember you and during your next visit you wont have to choose your preferred language again. These terms of use refer to the following additional terms, which also apply to your use of our site: Please choose the Visa Application Centre where you would like to submit your application. If you have applied through a third party, such as an agency or a solicitor, and used their email address on the visa application form, email notifications will go to this address. to collect your passport or get our Express Courier Return service. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. TLScontacts liability These terms of use, their subject matter and their formation, are governed by the law of Nigeria. Third parties for legal reasons When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. Designed to enhance your visa application experience. created (including at the Customers request) for the purposes of providing or supplying the Services. The views expressed by other users on our site do not represent our views or values. Provision of services For more information, click here. Select your country of residence and the country that you are visiting to be redirected to the correct page: Object the right to object to the processing of your personal data for direct marketing, or in any other situation in compliance with local laws. What are cookies? Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). Too busy to come to our centre during standard opening hours? We obtain personal data about you when you use our website, when you come to our TLScontact Application Centre as a visitor and/or when you use some of our Added Value Services (AVS). Answer your enquiries and/or resolve any dispute relating to TLScontact specific services; Which cookies do third parties set on our websites? The Customer alone is responsible for the choice and purchase of any and all Services. Further information on current processing times for standard visit visas can be found here. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. We are not liable for business losses. We will never transfer your personal data in an unsafe or unsecure way. Prohibited uses TLScontact Website Store session ID for webserver The value is the ID of the user session End of browser session 1. TLScontact will only use my email address for the purpose of participation in the survey. Cookies Policy. Give the impression that the Contribution emanates from Limited Liability Company TLScontact (RU) (abbreviate: LLC TLScontact (RU)), if this is not the case; TLScontact processes your personal data in compliance with the applicable legal requirements and, in particular, the European General Data Protection Regulation 2016/679 (GDPR) dated on April 27, 2016 applicable as of May 25th, 2018 in the European Union. TLScontact 6. Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; IMPORTANT INFORMATION Will never be used for anything other than to process the requested service; TLScontact Data Protection Office: This information and these materials have not been verified or approved by us. Internet Explorer u ndrpre nga Microsoft m 15 qershor 2022 dhe nuk mbshtetet m. Request feedback to improve the quality of our services; For further information, please visit the link here. Send you marketing communications (with your consent) we will not share your personal data with third parties for marketing purposes unless you have explicitly consented. A valid e-mail address. The Services ordered by the Customer and offered by TLScontact on behalf of HMPO/UKVI, will be provided, to the extent possible, in accordance with the date the Customer has chosen the appointment to submit the passport application, the DNA sample or the biometric enrolment at the TLScontact Centre. Security by design Data security is at the heart of our business. Changes to the Terms of Service Be threatening, abuse or invade anothers privacy, or cause annoyance, inconvenience or needless anxiety; Carry out further verification procedures in relation to your application/service; 6. We will hold your personal information on our systems only for as long as is necessary to provide the service. 1 minute The standards apply to each part of any Contribution as well as to its whole. visa application reception, data . Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out herein above. Please choose the Visa Application Centre where you would like to submit your application. Due to the ongoing impact of Covid and global travel restrictions, UK Visas & Immigration are experiencing unpredictable demand across all visa routes. JavaScript seems to be disabled in your browser. This should be the same Visa Application Centre as your appointment. Business interruption, loss of anticipated savings; 1.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? If an external website requests personal data from you (e.g. This new centre complements bigger locations for UKVI in Ikeja, Lagos and in the Nigerian capital Abuja and enhances the services available to TLScontact visa applicants in Nigeria. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive . 4.1 The price is payable in full on the day the Customer books its appointment, in accordance with the procedure specified on the Website, by secure payment method: We invite you to read and acknowledge the information below. Tlscontacts liability these Terms for future reference our Express Courier Return Service control the! May take are not limited to those described above, and we may take any other means payment! Of HMPO/UKVI HOW is your personal information on current processing times for any delay in the survey the contact provided... 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